Users’ rights

Find out more about users' rights.

Users of the health and social services network have rights recognized by the LSSSS.

The Act respecting health services and social services (LSSSS) uses fundamental rights to define the rights of users. These rights must be exercised judiciously and with respect for other users who have the same rights. The rights recognized to any person may be exercised by a representative.

Right to information
Right to receive services
Right to choose a professional or institution
Right to receive appropriate care according to one's health status
Right to consent to care or to refuse care
Right to actively participate in decision-making
Right to be accompanied, assisted and represented
Right to shelter/Accommodation
Right to received services in English
Right to access one's User's file
Right to the confidentiality of one's User's life
Right to lodge a complaint

Find out more on the Regroupement provincial des comités des usagers (RPCU) website.

Visit the RPCU website.